Apport de l’Administrateur Gestionnaire des Institutions de Santé sur la qualité des soins et la satisfaction des patients, Cas de l’hôpital Saint Luc de Kisantu (Kongo Central) la République démocratique du Congo

Publication Date : 28/10/2025

Author(s) :

Koyelongo Kitenge Jean Pierre, Tohemo Lukamba Alexis, Deka Lundu Jean Claude, Ndongala Félicien, Mbolo Fabienne Irène, Ngwisani Matoba Norbert Mathieu, Amisi Imani Aide-Stéphane, Kalau Kaumb Gabin, Bobazodisa Dikumueni Anderson.

Volume/Issue :

Volume 4

Issue 4

(10 - 2025)

Abstract :

Quality of care and patient satisfaction are key indicators of hospital performance. This study examines the contribution of the hospital administrator-manager to improving both dimensions at Saint Luc Hospital in Kisantu. A cross-sectional quantitative study was conducted with 50 patients and 10 healthcare staff members. Data were collected using Likert scales. Pearson correlation and simple linear regression were used to analyze the relationships between variables. A strong and statistically significant positive correlation was found between perceived quality of care and patient satisfaction (r = 0.72; p < 0.001). The regression model shows that each additional point in perceived quality leads to a 70% increase in satisfaction, explaining 52% of its variance. The findings confirm that perceived quality of care significantly influences patient satisfaction. Staff members acknowledge that the administrator-manager plays a key role in enhancing service quality. Effective health management is thus a strategic driver of both care quality and user satisfaction.